REFUND POLICY

We produce high-quality streetwear garments and want every customer to be genuinely satisfied with their order. A refund may be available under the following specific circumstances:

• Order Cancellation Prior to Dispatch: If you cancel an order before it has been packed and handed over to our courier partners, as outlined in Section 7.
• Damaged or Defective Garments: If an item arrives with fabric tears, structural stitching flaws, missing hardware, or manufacturing defects verified upon inspection.
• Incorrect Product Delivered: If you receive a product, size, or color variant that differs from the item listed in your confirmed order receipt.
• Unfulfillable Orders: If we are unable to fulfill your order due to an unexpected stockout or logistical non-serviceability of your shipping pincode.
• Approved Return Where Replacement Is Unavailable: If you request a size exchange but your desired replacement size is out of stock in our inventory.

To remain eligible for a refund upon physical return, garments must be in their original, unworn, unwashed, and unaltered condition, with all original brand tags, labels, and protective packaging intact. Items showing perfume odor, smoke smell, makeup stains, or customer-inflicted damage are not eligible for a refund.

When the 7-Calendar-Day Period Begins

The 7-calendar-day timeframe commences on the date of formal refund approval:

• For Order Cancellations & Unfulfillable Orders: The 7-day period starts on the day cancellation is confirmed by our customer support team.
• For Returned, Damaged, or Defective Items: The 7-day period starts immediately after the returned parcel is received at our facility and passes physical verification (typically within 24 to 48 hours of parcel delivery).

Internal Processing vs. Bank Settlement

It is important to understand the distinct stages of a refund:

• Aveez Fashion Internal Processing (Maximum 7 Calendar Days): During this window, our team authorizes and triggers the refund transaction through our payment gateway. We guarantee completion of this step within 7 calendar days.
• Bank & Card Provider Settlement (Typically 3 to 7 Banking Days): Once we initiate the refund, the transaction is processed across the banking network. While UPI refunds are often credited within 24 to 48 hours, traditional credit or debit card issuers and banks may require an additional 3 to 7 business days to post the credit to your bank statement. This subsequent settlement timeframe is controlled by your financial institution.

To request a refund, please contact our dedicated customer support team via email:

Information to Include

To ensure prompt processing, please provide the following details in your message:

• Your unique Order Number (e.g., as shown in your confirmation email).
• The full name and email address associated with the order.
• A brief explanation of the reason for the refund request.
• Clear, well-lit photographs showing the issue, if reporting a damaged, defective, or incorrect product.

Every refund request is evaluated carefully and fairly in accordance with this policy and applicable consumer-protection laws:

• Initial Review: Our customer support team will review your email within 24 to 48 business hours and confirm the next steps (such as scheduling a reverse courier pickup for physical returns).
• Physical Verification: Returned garments undergo an inspection upon arrival at our fulfillment warehouse to confirm that tags are intact and that the items have not been washed or worn.
• Notification of Decision: Once verified, you will receive an official email confirming whether your refund has been approved, marking the start of the maximum 7-calendar-day refund initiation window.

If a request cannot be approved (for example, if a returned garment exhibits obvious wear, washing, or damage not present upon delivery), we will provide a clear written explanation and return the item to your shipping address.

Approved refunds are returned via the original payment channel wherever technically supported:

If an original payment instrument has expired, been cancelled, or cannot receive funds due to bank restrictions, we will contact you to arrange an alternative verified bank transfer in accordance with applicable financial regulations.

Refunds regarding original and return shipping charges are handled as follows:

• Defective, Damaged, or Incorrect Items: If a return is due to a manufacturing defect, parcel damage, or our fulfillment error, you receive a 100% full refund, including any original shipping fee (₹99). Reverse courier pickup is provided completely free of charge.
• Order Cancellations Before Dispatch: 100% of the total amount paid, including any shipping fee, is refunded.
• Voluntary Change-of-Mind Returns: For voluntary returns where the item delivered was completely accurate and undamaged, the refund covers the full purchase price of the garment. Any standard shipping fee (₹99 for orders below ₹1,999) is non-refundable as it represents shipping costs already rendered by third-party couriers.
• Orders with Free Shipping (₹1,999+): The full merchandise amount paid is refunded.

Pre-Dispatch Cancellation

If you wish to cancel an order after placing it, please contact support@aveezfashion.com as soon as possible with your Order Number. If the order has not yet been packed or handed over to our shipping carrier:

• We will cancel the order immediately.
• We will initiate a 100% full refund within our maximum 7-calendar-day commitment.

Post-Dispatch Orders

Once an order has been dispatched from our facility and assigned an active courier tracking number, it cannot be intercepted or cancelled in transit. You may refuse delivery when the courier arrives or accept the package and request a return in accordance with this policy.

If you receive an item that arrived damaged in transit, contains a manufacturing flaw, or differs from what you ordered:

1. Notify Us Within 7 Days: Email support@aveezfashion.com within 7 calendar days of delivery with your Order Number and clear photos of the defect or incorrect item.
2. Complimentary Reverse Pickup: Our team will arrange a courier pickup at your original delivery address at no extra cost to you.
3. Your Choice of Resolution: Upon verification, you can choose between:
   • A brand-new replacement garment delivered via express shipping.
   • A complete 100% refund processed within a maximum of 7 calendar days.

We believe in complete transparency throughout the refund journey. Here is how each stage progresses:

What to Do if a Refund Is Delayed

If you received a refund confirmation email but the funds have not appeared in your bank account after 7 banking days:

• Check your bank account statement or card statement for transactions under the name of our payment gateway or Aveez Fashion.
• Contact your bank or card issuer, as some institutions take longer to reflect pending credits.
• If your bank confirms no pending credit, email us at support@aveezfashion.com with your Order Number and we will provide the payment gateway Arnold/RRN transaction reference number for your bank to trace immediately.

For detailed rules regarding garment sizing exchanges, lookbook collection drop returns, and care standards, please consult our full Terms of Service.

All returns and exchanges require that items be in original, unwashed, and tagged condition. If you wish to exchange a product for a different size, we will ship the replacement size promptly once the returned garment is received. If your required size is sold out, an approved refund will be processed within our maximum 7-calendar-day timeframe.

We may periodically update this Refund Policy to reflect changes in our operational workflows, payment provider capabilities, or applicable consumer-protection laws.

Any revisions will be published directly on this page with an updated "Last Updated" date. We encourage customers to review this page periodically to stay informed about our refund terms.

If you have questions regarding this Refund Policy, need help with a return, or wish to inquire about an existing refund, please reach out to our customer care team: